At Assist Friend, customer satisfaction is our priority. However, as our services are primarily digital and time-based, we follow this policy:

1. Eligibility for Refund

You may be eligible for a refund under these conditions:

  • Service was not delivered or started
  • The issue was not addressed at all
  • You contacted support within 48 hours of service

2. Non-Refundable Situations

  • The issue is outside our service scope
  • Customer refused recommended solutions
  • Hardware issues that we cannot resolve remotely

3. How to Request a Refund